Catering & Equipment Hire Terms and Conditions

Love High Tea | Sydney’s Luxury High Tea Specialists

At Love High Tea, we take great pride in creating beautiful, memorable high tea experiences. From freshly prepared catering and high tea towers to complete event styling and our exquisite crockery collections, every detail is thoughtfully prepared for your special occasion.

Please read the following Terms and Conditions before confirming your booking.

1. Bookings & Confirmation

All bookings are subject to availability and confirmation by Love High Tea.

For catered events, a $500 booking deposit is required to secure your event date, unless otherwise specified in your quotation or invoice.

The booking deposit is non-refundable in the event of a customer-initiated cancellation, subject to applicable Australian Consumer Law and the cancellation provisions outlined below.

The deposit forms part of your total event cost and will be deducted from your final balance.

Your booking is confirmed once the required deposit has been received and Love High Tea has issued written confirmation.

2. Payments

All catering, delivery, styling and equipment hire prices are quoted in Australian dollars and include GST unless otherwise stated.

The remaining balance is payable seven (7) days prior to your event, unless alternative arrangements have been agreed upon in writing.

Any applicable refundable equipment hire security bond is payable with the final balance.

For bookings made within seven days of an event, full payment may be required at the time of confirmation.

3. Cancellations & Postponements

We understand that circumstances can change. If you need to cancel or postpone your event, please notify Love High Tea in writing as soon as possible.

As we reserve your event date, allocate staff, schedule food preparation and may purchase ingredients or equipment specifically for your booking, the following cancellation policy applies.

More than 30 days before the event

The $500 booking deposit will be retained. Any additional payments received will be refunded, less any further reasonable, non-recoverable costs attributable to the cancellation.

15–30 days before the event

The $500 booking deposit will be retained. Additional reasonable costs already incurred or unavoidably committed for your event may also be charged.

8–14 days before the event

The $500 booking deposit will be retained, together with reasonable costs incurred or committed, including food preparation, ingredients, staffing and other event-specific arrangements that cannot reasonably be cancelled or recovered.

7 days or fewer before the event

As final preparations and purchasing may already be underway, cancellation charges may be up to 100% of the agreed catering and service price where justified by the costs, commitments and losses arising from the cancellation.

We will take into account any costs reasonably avoided or recovered when determining the amount payable.

Postponements

Requests to postpone an event are subject to availability. We will endeavour to accommodate a new date wherever reasonably possible.

Any additional costs arising from a postponement will be discussed and agreed upon before proceeding.

Refunds and Consumer Rights

Any cancellation charges will be reasonable and proportionate to Love High Tea’s legitimate business interests and the actual circumstances.

Where Love High Tea is unable to provide the agreed services, or where a customer is entitled to a remedy under Australian Consumer Law, applicable consumer rights will be honoured.

4. Final Guest Numbers & Menu Selections

Final guest numbers, menu selections and dietary requirements must be confirmed no later than seven (7) days prior to your event.

The final catering balance is also payable seven (7) days prior to the event.

Once final numbers have been confirmed, reductions in guest numbers may not result in a refund or price reduction where ingredients, staffing or other costs have already been reasonably committed.

Requests to increase guest numbers or change menu selections within seven days of the event are subject to availability and may incur additional charges, which will be confirmed before proceeding.

Please ensure that all dietary requirements and food allergies are communicated by the final confirmation deadline. We will endeavour to accommodate later requests wherever safely and reasonably possible.

Menus may vary seasonally, and certain ingredients may be substituted where necessary. We will endeavour to maintain the quality, style and value of your selected menu and consult you about any material changes.

5. Dietary Requirements & Allergies

Please advise Love High Tea of all dietary requirements, food allergies and intolerances when confirming your menu.

We will discuss available menu options and any applicable dietary surcharges before finalising your booking.

Our kitchen handles ingredients containing common allergens, including gluten, dairy, eggs, nuts and other allergens.

While we take food safety and allergen management seriously, customers with severe allergies should contact us directly before ordering so we can assess whether their requirements can be safely accommodated.

We will provide accurate allergen information in accordance with applicable food safety requirements.

6. Delivery, Setup & Venue Access

Delivery fees are calculated according to the event location and services required.

Clients are responsible for providing accurate venue details, including the event address, access arrangements, parking availability, stairs, lifts and any restrictions that may affect delivery, setup or collection.

Suitable access must be available at the agreed arrival and collection times.

Where required for the booked service, clients must provide suitable tables, adequate space and safe access to electrical power for equipment such as hot water urns and food warmers.

Any unexpected access difficulties or additional requirements that materially affect the agreed service will be discussed with the client. Additional charges will only apply where reasonable and agreed.

For outdoor events, clients must provide a suitable weather-protected area for food, crockery and equipment.

7. Equipment & Crockery Hire

Love High Tea offers a beautiful selection of high tea crockery, including vintage Royal Albert fine bone china, teapots, tiered stands, serving accessories and styling equipment.

All hired items remain the property of Love High Tea.

Clients are responsible for taking reasonable care of hired items during the hire period and ensuring that guests handle them appropriately.

Hired equipment must not be removed from the event premises, relocated to another venue or used for purposes other than those agreed without prior approval.

Love High Tea staff will manage the setup and pack-down of hired equipment where these services form part of the booking.

8. Refundable Hire Security Bond

A refundable hire security bond may be required for bookings involving crockery and equipment hire. The applicable amount will be specified on your invoice.

All hired items will be counted and inspected by Love High Tea staff during pack-down at the event venue.

Any missing or visibly damaged items will be documented at that time.

The security bond will be refunded by bank transfer on the day of the event following completion of the on-site inspection, less any applicable reasonable charges for missing or damaged items for which the client is responsible.

Should reasonable replacement costs exceed the security bond, the client will be responsible for the additional amount.

Replacement charges will reflect reasonable repair or replacement costs, taking into account the nature, age, condition and availability of the item. We recognise that some vintage and discontinued crockery pieces may be difficult to replace.

Clients will be provided with details of any proposed deductions or additional charges.

9. Event Pack-Down & Collection

Where pack-down and collection are included in your booking, our staff will return to the venue at the agreed time.

Clients are requested to notify Love High Tea approximately 30 minutes before their event concludes, where this has been arranged in advance.

Please ensure all hired crockery and equipment remain accessible for collection.

If an event runs significantly beyond the agreed collection time, please contact us as early as possible so alternative arrangements can be discussed.

10. Food Handling & Storage

Love High Tea prepares, handles and transports food in accordance with applicable food safety requirements.

Once food has been delivered or handed over, customers should follow any storage, refrigeration, serving and consumption instructions provided.

Perishable foods must be kept at appropriate temperatures. Food should not be left unrefrigerated or displayed outside safe temperature limits.

Where Love High Tea is not engaged to provide ongoing food service, the client is responsible for following the supplied food handling instructions after handover.

Nothing in this section excludes Love High Tea’s responsibility for the safety and quality of food supplied.

11. High Tea Towers & Catering-Only Orders

High Tea Towers and catering-only orders are subject to the minimum quantities, ordering requirements, collection or delivery arrangements and prices advised at the time of purchase.

As our food is freshly prepared to order, changes and cancellations may be limited once preparation or ingredient purchasing has commenced.

Any cancellation or refund arrangements will be assessed fairly in accordance with applicable consumer law.

Hire equipment, crockery, styling and pack-down services are not included in catering-only orders unless specifically listed in the quotation or invoice.

12. Photography & Presentation

Photographs displayed on our website and social media are intended to showcase our food, crockery collections and styling.

As our menus are seasonal and our vintage crockery collections contain individual and sometimes discontinued designs, the precise presentation and patterns supplied may vary.

We welcome requests for particular crockery patterns or colours and will endeavour to accommodate preferences, subject to availability.

13. Circumstances Beyond Our Control

In the event of circumstances beyond our reasonable control, including severe weather, natural disasters, venue closures or significant disruptions, Love High Tea will contact the client as soon as practicable to discuss available options.

Where possible, we will work with the client to arrange a suitable alternative.

Any cancellation, postponement, refund or other remedy will be considered in accordance with the circumstances, the services already provided, reasonable costs incurred and applicable consumer law.

14. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

15. Acceptance of Terms

These Terms and Conditions form part of the booking agreement when provided to the client before booking confirmation and accepted as part of the booking process.

Any agreed variations to these terms will be confirmed in writing.

16. Contact Us

If you have any questions regarding your booking or these Terms and Conditions, please contact us.

Love High Tea
Sydney, NSW, Australia

Email: info@lovehightea.com.au
Website: www.lovehightea.com.au

Last updated: October 2026